Home   Gravesend   News   Article

Neil Herridge boycotting Asda after being falsely accused of stealing from Gravesend store twice

By Lynn Cox

A single dad says he's boycotting a supermarket for life after staff accused him of stealing for a second time.

Neil Herridge says he will never step foot in the Asda store in Gravesend again.

This comes after he was stopped by a security guard and questioned about his shopping.

Neil Herridge has been accused of stealing plastic bags from Asda in Thames Way
Neil Herridge has been accused of stealing plastic bags from Asda in Thames Way

Mr Herridge, of Hampton Crescent, Gravesend, says he’s fed up with the way staff have treated him in front of his son and friend which left him embarrassed and upset.

The 51-year-old said: “Last Friday was the final straw, I am going to shop elsewhere from now on as I am not being made to feel like a criminal.”

In the summer last year, Mr Herridge was accused of not paying for a carrier bag by a member of staff at the store as he shopped at the self service tills.

He said: “It was the way she accused me, I wouldn’t have minded if she’s asked nicely but she accused me of not paying for it.

"I made a complaint to the store at the time and I was told the staff member would be retrained in such matters and I was given a £30 voucher and some flowers to make up for it, so I let it go.”

However, when Mr Herridge was stopped again last Friday on the way out of the store despite having his receipt for his shopping in his hand.

He added: “I was fuming with the way I was spoken to on the way out just because I had not put my shopping in a carrier bag.

"I had forgotten my bags and left them at home, so I had just put my shopping in the trolley and had my receipt in my hand as I walked out of the store.

“I was stopped by the security guard and it was the way it was said to me - I was insulted.

"He was rude and abrupt and so I went to complain to the manager, who just said it was store policy to check people who didn’t have carrier bags.

"I was embarrassed in front of my son, Billy who is 11 and the friend I was with.”

A spokesman for Asda said they are investigating.

Join the debate...
Comments |

Don't have an account? Please Register first!

The KM Group does not moderate comments. Please click here for our house rules.

People who post abusive comments about other users or those featured in articles will be banned.

Thank you. Your comment has been received and will appear on the site shortly.


Terms of Comments
We do not actively moderate, monitor or edit contributions to the reader comments but we may intervene and take such action as we think necessary, please click here for our house rules. If you have any concerns over the contents on our site, please either register those concerns using the report abuse button, contact us here, email multimediadesk@thekmgroup.co.uk or call 01634 227989.

Follow us

Like Us on Facebook

Most popular

Kent Travel News

Close This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.Learn More