New call centre provides jobs boost

FIFTEEN new jobs have been dialled up by a marketing call centre - and there will be more to come.

Webloyalty, an online marketing services company, has launched its first customer contact centre answering inquiries from UK and mainland European clients.

The centre, based on two floors of the Tubs Hill office complex in London Road, Sevenoaks, has been set up to meet demand from a growing number of members and clients signing up to the company’s Shoppers Discounts and Rewards programme.

The first 15 staff are in place and the business plans to double employee numbers over the next two months.

The Sevenoaks team includes native English and French speakers and when it launches in March, Webloyalty's French business will be supported from the Sevenoaks base.

UK calls were previously handled in the United States where Webloyalty has more than two million subscribers.

Kevin Stillwell, head of customer services, said: "We've spent the last few weeks training staff intensively to meet Webloyalty's high standards of customer service.

"We have empowered agents with the tools and resources to resolve customer queries promptly - such autonomy is important for customers and agents alike."

Webloyalty enables online retailers and travel companies to earn revenue from their websites by providing e-commerce benefits to clients that offer potential revenue.

Webloyalty pays its clients for each member who joins the Shopper Discounts and Rewards programme through the client's site.

Recent research has found that in 2007 UK e-tail sites had the potential to generate an additional £130 million a year, growing to an estimated £818 million by 2011.

Founded in 1999, Webloyalty was named North America's 12th fastest-growing technology company in 2006. was also named in the AlwaysOn Media list of the Top 100 Private Companies in 2007.

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