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McDonald's customer in Aylesford redefines hangry as vegetarian order is messed up twice

A vegetarian could not contain his rage when he was handed hamburgers not once, but twice at a McDonald's drive thru.

The unidentified dad had ordered veggie burgers at the fast food restaurant in Aylesford at dinner time yesterday.

After staff gave him, his wife and their son the wrong order once, McDonald's workers managed to mess the order up again prompting the dad to air his frustration.

Dozens of shocked onlookers at the Hermitage Lane branch watched as he confronted dumbfounded staff and demanded to speak to head office.

Police officers who had also turned up for their dinner at around 5.30pm yesterday helped defuse the situation and the man and his family left on empty stomachs.

Jo Dale caught the astonishing footage on her phone and felt sympathetic towards the distressed diner.

A man showed his anger when McDonald's got his and his family's order wrong twice (7818474)
A man showed his anger when McDonald's got his and his family's order wrong twice (7818474)

Miss Dale, who owns the Hair Lounge in Halling, said: "He had been through the drive-thru twice. Him and his wife are both vegetarians and they had ordered veggie burgers and he had been given meat twice.

"To be fair they get people's orders wrong all the time.

"He had taken his wife and young child. I didn't film the worse of it when he first walked in.

McDonald's in Aylesford (7818750)
McDonald's in Aylesford (7818750)

"He was throwing his McDonald's bag at them saying he wants to speak to head office and the manager.

"Another guy got involved and tried to calm him down."

Miss Dale was one of 30-40 customers who watched on in astonishment as the argument with several members of staff boiled over.

During the footage the man can be heard saying: "Who do you guys think you are? How do you get it wrong twice?"

Miss Dale added: "The police then turned up to get some food themselves. They said they might need the video from me but in the end they didn't.

"The man complaining ended up leaving with no food. All together he must have been there around an hour.

"When I posted the video I didn't want it to be about him kicking off. The service in there is really bad and this is an example of what it brings people to do.

"They have got my order wrong before as well but I didn't notice until I drove off and I don't do anything about it.

"There were 30 to 40 people sitting downstairs and it was very loud.

"It all went quiet and it was so awkward."

McDonald's has been contacted for a statement.

McDonald's hit the headlines earlier this week after plans were announced for a new restaurant in Snodland.

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