Bargain hunters have been left disappointed amid claims the vacuum cleaners they camped out overnight for do not work.
Sharon Cumber and her daughter Michelle were third and fourth in line for the opening of Sheppey’s new Poundstretcher on Friday so that they could get their hands on a Hoover for just £15.
However, the following morning, they realised what they had queued six-and-a-half hours for didn’t work.
Michelle, who has recently moved into her own place in Sheerness, said: “It said you should charge them for 12 hours before use so we did, but there was nothing – not even a little noise.”
Minster resident Sharon added: “To think we queued outside the store from 3.30am, it’s just a bit heartbreaking really.
“And, whatever happens, I don’t want my £15 back, I want a Hoover. What’s £15 going to get me?”
The mother and daughter took the Hoovers back to the store, in Sheerness High Street, on Saturday but were told the store manager was not available and its head office was not open at weekends.
“I took them back again today and the store manager said she couldn’t do anything until she spoke to the head office, which could be a week or so,” Sharon said.
“When you call the head office they say I need to leave my name and number and someone will get back, but no one ever does.
“I just feel like I’m getting fobbed off.”
David Hollamby, who camped out in the store’s entrance from 6pm the night before to make sure he was first in line when it opened, also has a faulty Hoover.
The 46-year-old Minster resident said: “I took the Hoover back on Saturday as it did not work.
“I have now found out that none of them worked and all five have been returned.
“All I’ve been told was to leave my name and address and they would get back to me next week some time.”
He added: “This is so wrong how this has happened.”
A Poundstretcher spokesman said: "We have been working on resolving the customer’s issues regarding the Hoover products that did not work as reported by the customers in Sheerness.
"We have been in contact with the manufacturer who has confirmed that they will be dealing directly with the customers to resolve the situation satisfactorily."
A Hoover spokesman said the firm was disappointed to hear people had been having issues with their Hoover vacuum cleaner.
It urged them to call its customer service department on 0344 4995599, adding that it was working with both Poundstretcher and the customers to get to the bottom of it.