Published: 11:00, 28 October 2015
A heavily pregnant woman said she was forced to drag her own shopping into her house when the driver refused to.
Loureen Stone, 30, of Gemstone Court, vowed never to shop at Asda again after two delivery men watched on as she hauled crates and plastic bags into her home.
Ms Stone, who is nearly eight months' pregnant, asked for help from the Asda staff but was met with a statement that the retailer doesn’t allow its drivers to enter a customers' houses.
“They just quoted a story about not being insured, then stood and watched me struggle to lift the shopping. It was humiliating.”
The mum-to-be has described how she had no option but to lift seven stacked crates and five bags which left her needing to recover.
“When you’re this pregnant and you need help, you really need it. I was struggling physically and needed a day of rest afterwards,” she said.
Stone’s fiancée Matthew, who was working at the time of the ordeal, said he was shocked with how his partner was treated.
The couple complained to the customer care line but felt they weren’t taken seriously.
“My partner Matt recorded the call when we went to complain and I’m glad we did as the woman on the phone told us to go and shop at Tesco's or Sainsbury's instead,” she said.
In trying to resolve the issue elsewhere the pair contacted the store in Sittingbourne directly, only to be told the two men never realised she was pregnant.
“At 30 weeks I may be skinny but look like I have more than a rugby ball shoved under my shirt,” the plucky mum responded.
Taking to twitter the 30-year-old was eventually offered a partial refund of £40 as a gesture of goodwill for the inconvenience caused.
Ms Stone said the incident wouldn’t have been a problem if the delivery wasn’t stacked and if all her shopping came in bags that were evenly distributed.
“It doesn’t take three minutes to fix the problem at the store or pack them into bags rather than crates.”
"They just quoted a story about not being insured, then stood and watched me struggle to lift the shopping. It was humiliating" - Loureen Stone
She added: “Even if they just train their staff on how to treat people differently according to their needs, they wouldn’t do that if I was disabled.”
The incident comes shortly after an Asda customer suffering from whiplash was refused help to get her shopping up stairs.
Asda confirmed that they were investigating the incident and are in talks with Ms Stone in order to resolve the issue.
An Asda spokesman said: “We are committed to providing our customers with convenient ways to shop, and deliver to 98% of the UK.
"We’d like to apologise to Ms Stone for her experience and hope we can serve her again soon.”