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Kent TSB branches to close in 2022


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Three TSB branches in Kent will be closing their doors next year as a result of the acceleration in digital banking.

The banks in Bromley, Maidstone and Tunbridge Wells are just a few of the 70 branches that will close in 2022.

Four TSB branches in Kent will be shutting their doors next year
Four TSB branches in Kent will be shutting their doors next year

TSB said that it would have 220 branches left at the end of June 2022, compared to 290 today.

The company said that it will mean 150 fewer roles but that all staff who work at the closing branches will be offered alternative roles at the bank.

It is two years since TSB set out a plan to scale back its branch network but the shift to digital banking has accelerated during the pandemic as customers have been stuck at home.

Nine in 10 transactions are now done online, and 90% of mortgage appointments are video calls, TSB said.

TSB chief customer officer, Robin Bulloch, said: “Closing branches is an incredibly difficult decision to take, but we have to respond to the changes in the way people bank and provide the right mix of services for all our customers now and into the future.”

The closing dates of the Kent branches are:

  • Bromley, 18 May 2022
  • Maidstone, 10 May 2022
  • Tunbridge Wells, 19 May 2022

It comes after NatWest announced it was closing its branch in West Malling, the town's last bank.

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