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Chatham and Aylesford MP offers support to residents after cyber attack on UK's largest housing association

Chatham and Aylesford MP Tracey Crouch is offering support to residents affected by a cyber attack on the UK's largest housing association.

Housing firm Clarion was subjected to an attack in June, when it announced it was working with cyber security partners to resolve problems with emails, phone lines and IT systems.

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Stock image

More than a month on, the company is still working to resolve problems, and Ms Crouch says many residents are growing concerned.

A statement on her Facebook page said: "I have been contacted by a number of constituents in recent days with concerns following a cyber attack affecting Clarion Housing. I appreciate the concern that this has caused and my office have reached out to Clarion who have a dedicated page on their website for customers with the latest updates.

"During this time Clarion are unable to call customers and tenants that normally pay their rent via telephone will be unable to. Clarion have confirmed that customers can pay via standing order, using the Clarion Online Payment Portal or via the Allpay Card telephone number.

"I recognise that not everyone is confident or able to access services online, so if you know of neighbours or friends that may be affected please do check on them. Or encourage them to contact my office."

A statement on Clarion's website states: "We are working urgently with our cyber security partner and other experts to restore our systems. To do this in a safe and secure way takes time and there will be a gradual return to services. We will continue to post updates on this website including how you can best contact us."

Tracey Crouch, MP for Chatham and Aylesford
Tracey Crouch, MP for Chatham and Aylesford

The company says it has notified the Regulator of Social Housing, the Housing Ombudsman, the Information Commissioner’s Office and The Financial Conduct Authority; and is also working with law enforcement agencies.

Customers who need to book an emergency repair can call 0300 500 8000 at any time of the day.

Clarion residents are otherwise asked not to contact the company by telephone, but can use the online Live Chat system.

The latest update from Clarion can be viewed here.

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