An MP has questioned whether Evri should be investigated over its “poor customer service” after the parcel firm apologised for ongoing UK-wide delays.
Labour's Carolyn Harris asked Prime Minister Rishi Sunak today whether he believed that more than 40,000 complaints about the delivery company warrants a government investigation.
This comes after bosses from the firm apologised to customers across the UK who are still waiting for delayed Christmas parcels.
And during Prime Minister's Questions this afternoon, Ms Harris asked: "Does the Prime Minister believe that over 40,000 interactions by either social media, email or letter regarding the poor customer service and working conditions at the delivery company Evri warrants an investigation by the relevant government department?
"His ministers in the Department for Business, Energy and Industrial Strategy think not.
"But I’m sure the Prime Minister would want the general public to believe that he at least is interested enough in this problem to take action.”
The Tory leader responded: "I am aware that other government ministers have looked into this issue and are currently considering the matter at hand.
"I would be happy to write to her when we learn more about the situation.”
In December, Ms Harris, who represents Swansea East, accused the courier of causing “misery” to people in the run-up to Christmas.
It comes after Evri, formerly known as Hermes, was branded the worst-performing parcel firm for the second year running, according to Citizens Advice.
The firm says staff shortages, Royal Mail strikes and bad weather have contributed to its recent problems and it is working to sort them out.
An Evri spokeswoman said: “We are sorry that some customers are experiencing short, localised delays in receiving their parcels.
“We continue to be impacted by high demand, staff shortages and bad weather conditions but, due to the hard work of our local teams, we successfully delivered over three million parcels each day over recent weeks.
“Despite incredible efforts from all of our people, our service has not been as good as we would have liked in some areas, and we are committed to redoubling our efforts this year, including a focus on recruitment.
“In some local areas there are still some delayed parcels that should be cleared over the next few days and we apologise for any inconvenience and disappointment.
“However, in the unlikely event that a parcel hasn’t been delivered within 10 days, we would advise customers to contact their retailer/seller who will in turn contact us if necessary.”